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End-User Support Program

Operating an Internet based business offers many new challenges to companies which may not be directly related to the products or services they sell.  One of these challenges is providing support to web site visitors, potential clients and existing clients.  For many new Internet based companies they simply aren't prepared to handle the type or amount of incoming inquiries they receive, this is where the Pragmatic Live End-User Support Program (E.U.S.P) can help.  By joining our E.U.S.P you can put the knowledge and experience of our team to work for you answering incoming inquiries from your clients and potential clients.  We can answer some or all of your inquiries as suits your needs, and our low fees will fit any budget.

Check out some of the many advantages of our E.U.S.P:

  • Flexible support - You choose the number and type of inquiries you would like us to handle
  • Fully Branded - You customers will never know that it's not you answering their inquiries
  • Affordable Rates - You only pay for the inquiries we handle, plus a very small monthly service fee
  • Complete Tracking - All inquiries are tracked with a unique identifier
  • 24x7 Availability - Our team is available 24 hours 7 days per week (excluding holidays)
  • Guaranteed Response - We guarantee all inquiries will be answered within 8 hours (lower response times can be negotiated with our Sales Team)
  • Escalation Services - Critical issues can be escalated to you or your service providers based on escalation procedures that you provide
  • Reduced Overhead - Reduce your operating costs by eliminating the need to hire employees to handle your inquiries
  • No hidden or unexpected fees
  • Reports - Receive monthly or weekly (depending on volume) reports detailing the number of inquiries handled and the status of each inquiry.
E.U.S.P. Fee Structure (Effective July 1st, 2004)
  • Monthly Service of $25.00
  • $2.00 per inquiry (includes any follow-ups) [High Volume rates available]
  • $100.00 setup fee
  • Signup before August 31st, 2004 and save $50.00 off the setup fee and don't pay Monthly Service fees for the first two months.
To signup for the E.U.S.P., or if you have any questions contact our Sales Team today.

 

 
  Couldn't find what you were looking for?  Pragmatic Live is committed to helping small businesses, so take a moment and contact our Sales Team and if we can't help you, we'll gladly help you locate resources who can.   

 

 

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