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End-User Support Program
Operating an Internet based
business offers many new challenges to companies which may not be directly
related to the products or services they sell. One of these challenges is
providing support to web site visitors, potential clients and existing clients.
For many new Internet based companies they simply aren't prepared to handle the
type or amount of incoming inquiries they receive, this is where the Pragmatic
Live End-User Support Program (E.U.S.P) can help. By
joining our E.U.S.P you can put the knowledge and experience of our team to work
for you answering incoming inquiries from your clients and potential clients.
We can answer some or all of your inquiries as suits your needs, and our low
fees will fit any budget.
Check
out some of the many advantages of our E.U.S.P:
- Flexible support - You choose the number
and type of inquiries you would like us to handle
- Fully Branded - You customers will never
know that it's not you answering their inquiries
- Affordable Rates - You only pay for the
inquiries we handle, plus a very small monthly service fee
- Complete Tracking - All inquiries are
tracked with a unique identifier
- 24x7 Availability - Our team is available
24 hours 7 days per week (excluding holidays)
- Guaranteed Response - We guarantee all
inquiries will be answered within 8 hours (lower response times can be
negotiated with our Sales Team)
- Escalation Services - Critical issues can
be escalated to you or your service providers based on escalation procedures
that you provide
- Reduced Overhead - Reduce your operating
costs by eliminating the need to hire employees to handle your inquiries
- No hidden or unexpected fees
- Reports - Receive monthly or weekly
(depending on volume) reports detailing the number of inquiries handled and
the status of each inquiry.
E.U.S.P. Fee Structure (Effective July 1st,
2004)
- Monthly Service of $25.00
- $2.00 per inquiry (includes any
follow-ups) [High Volume rates available]
- $100.00 setup fee
- Signup before August
31st, 2004 and save $50.00 off the setup fee and don't pay Monthly
Service fees for the first two months.
To signup for the E.U.S.P., or if you have any
questions contact our
Sales Team today.
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